- Varied Gaming Selection
- 2 BTC Welcome Bonus
- Reload Bonuses Available
- Stylish Theme
- Established and Popular Casino Operator
- Problems with Customer Support
- Low Withdrawal Limits
Mars Casino has been around since 2016, and while it has flown under the radar somewhat, it is a very solid online casino from one of the biggest Bitcoin casino operators in the world.
Direx N.V. is the owner/operator of Mars Casino. If that name rings a bell, it’s because this Curacao-licensed company also owns the immensely popular Bitstarz Casinos, the top-rated BetChain Casino, and the bonus-heavy Oshi Casino. That’s a pretty impressive portfolio, we’re sure you will agree, and it’s just the tip of the iceberg, as there are over three dozen top casinos assigned to Direx N.V. at the time of writing.
Mars Casino has a Martian vibe and positions itself as a “casino for humans by Martians”. In an industry that has a tendency to be a little generic and repetitive, it’s nice to see something different, even if it is a little unusual.
There are currently over 100,000 players on Mars Casino (humans, we assume) and they are enjoying a selection of bonuses and payment methods, as well as over 1,300 games from some of the industry’s best providers.
There are currently over 100,000 players on Mars Casino…
The main Welcome Bonus on Mars Casino is advertised as 2 BTC and 50 Free Spins, and this is released over your first three deposits, with the first of these offering the biggest return.
In the first instance, you will get a 100% Matched Deposit Bonus to a maximum of 1 BTC. You’ll also get 25 Free Spins with this bonus, while the next batch of 25 Free Spins will be released some time later.
The second and third deposit bonuses offer up to 0.5 BTC each and are released in the form of a 25% matched bonus. This means that if you deposit 2 BTCs the second time around, you’ll get a total of 2.5 BTCs to play with.
These big offers are restricted to Bitcoin users. There are fiat currency bonuses, but they are fixed at much smaller amounts. For instance, the first bonus is limited to just €100 and the second bonus is fixed at the same amount. You will need to deposit €100 in the first instance and €400 in the second, at which point you’ll get the maximum payout and will have a total of €700 to play with, along with the aforementioned 50 Free Spins.
The Mars Casino Welcome Bonus is subject to s very respectable wagering requirement of 40x, and this applies only to the bonus amount. There is a maximum bet of 0.003 BTC per game, and some slots, as well as most table games, are excluded from the bonus. We recommend taking a look at the Terms and Conditions to learn more and to see which games are excluded.
It’s also worth noting that bonus credits and Free Spins cannot be used to play progressive jackpot games.
Every Monday, you can collect a 50% Reload Bonus when you make a deposit using Bitcoins or traditional currencies. However, as tempting as this sounds, the maximum bonus payout is fixed at just 0.006 BTC, so it doesn’t come close to the Welcome Bonus in terms of generosity.
You can also collect 25 Free Spins when you make your third deposit of the day and this applies every single day. However, it only applies to non-bonus deposits, so you can’t get these spins in addition to the aforementioned Welcome Bonus or Reload Bonus.
Last but not least, Mars Casino has a Loyalty Scheme. This doesn’t operate like a traditional Loyalty Scheme, where you get points every time you play, but it does incentivise you to stick around, as it rewards you with weekly cashback when you make at least 7 deposits totalling €175 or more, or the equivalent in your chosen currency.
Mars Casino is powered by SoftSwiss, a white label gaming solution that provides casinos like this with everything they need to operate sagely and securely. It is a complete turnkey solution and it’s via SoftSwiss that Mars Casino gets all of its games and payment solutions.
This is how most online casinos operate and it’s why many of them tend to have similar games, styles, and layouts. But the best casinos, Mars Casino included, create unique themes and hand-select a wider selection of games to create something more unique and innovative.
SoftSwiss works with dozens of iGaming developers and has over 10,000 games. Of course, that’s a huge number of games and no casino has the means or the desire to include all of them, but Mars Casino has cherry-picked over 1,300 of them to ensure a varied selection for its players.
These games are provided by top developers like Yggdrasil, Betsoft, Thunderkick, Booming Games, Endorphina, and many more.
All of these providers are listed at the top of the Mars Casino games room and you can select your favourite to see a list of all their games. Alternatively, you can browse by “Top Games” or use the search function to find a specific title. We like filters like this as it makes it easier for picky players to stick with their games they like and the games they are used to.
From our perspective, we love titles from Betsoft and Yggdrasil, and are always happy to see what new games these creators have developed. Being able to search by these two developers makes our lives a lot easier, and we can also browse some games by other creators that we are not that familiar with.
- Established Bitcoin Casino Operator
- Many Top iGaming Developers
- Over 1,300 Great Games
- Big Bonuses
- Unique Theme and Style
In addition to Bitcoin and Litecoin, Mars Casino players can make payments with other cryptocurrencies using the CoinsPaid application. The casino also supports a wealth of traditional payment services, from credit and debit cards like Visa and MasterCard, to web wallets like Skrill.
All withdrawals are processed following a short pending time, one that generally takes no more than 24 hours, with short delays when verifications are required. If you’re using Web Wallets or Bitcoins, you should get your money within one day, but bank transfers and card payments may take up to three days to process.
There is a relatively small withdrawal limit on Mars Casino and this is fixed to just €5,000 per week and €15,000 per month. Unfortunately, this is also true for Bitcoin and other cryptocurrency users, as their limits will be fixed to the equivalent of €5,000 in their chosen cryptocurrencies.
You are also required to wager at least 3x your deposit before you can withdraw any money. This is a rather strict policy and while it is used to prevent money laundering, it will also frustrate a lot of players.
Generally, if you are depositing and wagering small amounts of money, you will not be asked to complete a verification check. However, as soon as you start withdrawing over €1,000, or the equivalent in your chosen currency, you may be subject to verification checks. The same is true when your total withdrawals reach the equivalent of €2,300.
These checks can slow the withdrawal process down a little, but are often dealt with promptly. You will be asked to provide some basic identification, as well as a proof of address and proof of payment, including a passport or driver’s license, a utility bill, and a selfie taken with a photo ID and a debit/credit card, if applicable.
For more information on verification and other important terms, take a look at the casino’s Terms and Conditions. As always, these are a little long-winded, but you can use the Find function to skip straight to the parts you want to read about.
We have not had the best experiences with Mars Casino customer support and have also spoken with numerous players who had bad experiences as well. However, there are a few things worth noting here.
Firstly, while the support was a little slow and occasionally oblivious to the issues we were discussing, they still tried to help. Sometimes, they went around the houses, asking for screenshots of emails for proof of bonuses and also going to great lengths to verify user data before the conversation even began, but they still tried to deal with the issue in the end.
Another thing of note is that many of the negative experiences we heard about occurred during the middle of 2020, which is when the global pandemic was in full force and companies like Mars Casino were struggling to find their feet.
It’s very harsh to criticise a company for being slow and unresponsive during these times, as many companies were forced to limit their staff numbers and operate with small numbers. Even the staff that were still working, often did so from home, which means they didn’t have the sort of access that they had when working from the office.
All things considered; we wouldn’t read too much into the issues regarding customer support as it wasn’t a major issue before 2020 and we’re sure it won’t be a major issue after, either.
The Mars Casino website can be accessed in both English and Russian. However, at the time of writing, there seems to be an issue with the Russian language option, because while the buttons and other interactive features all change, the same can’t be said for the main website texts, including bonus terms and conditions.
To make your selection, just click the flag icon in the top right of the screen.
We often say that bad reviews and complaints are nothing to worry about if the casino responds to them and deals with them quickly and professionally. To an extent, Mars Casino has done this, but they seemed to have stopped towards the beginning of 2020, and at the time of writing, there are reviews that are many months old and have not been responded to or dealt with.
This would not be an issue if the reviews were positive, but they are not, and companies as experienced as Direx N.V. really should be dealing with their bad reviews and making sure their players are happy.
However, this problem aside, there is very little to worry about as far as Mars Casino reviews are concerned. The scores are mostly positive and it has achieved very high average rating on multiple user review sites, with players praising the site’s bonuses, games, and problem-free browsing.
One of the issues that has been brought up numerous times is the apparent poor customer support. This is something we highlighted above and it’s something that can be a little concerning, but when everything else is working so smoothly, and you’re dealing with a legitimate casino operated by an established brand, it’s not a huge issue.
It may simply be a victim of its own success.
The only real issue we had with this casino concerned its customer support, which could certainly use some improvement. However, given the context of the pandemic, these issues are understandable and we will likely see some improvements in the future.
This is a huge online casino brand, after all, and we’re sure they are paying attention to the problems and will deal with them in time.
This minor issue aside, Mars Casino has a lot to offer players and if you’re hunting for a big bonus, we recommend signing up and see what this casino has to offer you. If you have any experience with other Direx casinos, including BitStarz, you’ll already have an idea of what to expect.
Few operators are as prolific or as influential as Direx when it comes to Bitcoin casinos and this is one of the brand’s best offerings.